Last Updated: May 10, 2026

ResortFare Privacy Policy

Last Updated: May 10, 2026

ResortFare respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you use ResortFare’s websites, applications, guest portals, member portals, administrative dashboards, payment workflows, messaging tools, and related services.

ResortFare is a digital platform used by condominium properties, resort condominium communities, vacation rental operators, property managers, site teams, owners, guests, and members to manage resort fee collection, guest registration, reservations, membership access, property rules, communications, and related workflows.

By using ResortFare, you agree to this Privacy Policy.

1. Information We Collect

We may collect information directly from you, from a property, from a property owner or manager, from an authorized administrator, or from third-party service providers.

Information you provide

This may include:

• Name

• Email address

• Phone number

• Mailing address

• Unit number or property association

• Reservation details

• Arrival and departure dates

• Occupancy information

• Guest names

• Member names

• Profile photo, if required by the property

• Community rule acknowledgments

• Payment information

• Support messages

• Any other information you submit through ResortFare

Information provided by properties or administrators

A condominium property, owner, property manager, site manager, or administrator may provide information such as:

• Reservation records

• Guest contact information

• Member contact information

• Unit ownership or management details

• Amenity access eligibility

• Resort fee requirements

• Property rules and acknowledgments

• Access notes or administrative records

Payment information

Payments may be processed by third-party payment processors. ResortFare may receive transaction details, payment status, receipt information, payment references, and limited payment-related data. ResortFare does not intentionally store full credit card numbers unless expressly stated.

Messaging and communication information

We may collect records related to email and SMS communications, including:

• Message type

• Delivery status

• Consent status

• Opt-in and opt-out records

• Help requests

• Timestamps

• Related reservation, account, or membership records

Technical information

When you use ResortFare, we may collect:

• IP address

• Browser type

• Device type

• Operating system

• Log data

• Usage activity

• Pages viewed

• Referring URLs

• Security and authentication data

• Cookies and similar technologies

2. How We Use Information

We use information to operate, improve, secure, and support ResortFare.

This includes using information to:

• Create and manage accounts

• Authenticate users

• Send one-time passcodes

• Send passwordless login links

• Send member invitation links

• Send guest portal links

• Manage resort fee payments

• Issue receipts and vouchers

• Confirm guest registration

• Manage reservation records

• Verify membership status

• Confirm amenity access eligibility

• Display property rules

• Record rule acknowledgments

• Provide administrative dashboards and reports

• Support property staff and administrators

• Respond to customer support requests

• Prevent fraud, misuse, and unauthorized access

• Improve platform performance

• Comply with legal, tax, accounting, security, and contractual obligations

3. Email Communications

By providing your email address to ResortFare, a property, or an authorized administrator, you may receive emails related to your account, reservation, membership, resort fee payment, property access, rule acknowledgment, receipt, voucher, security, or customer support request.

These emails may include:

• Login links

• Verification messages

• Guest registration requests

• Resort fee payment links

• Member invitations

• Receipts and confirmations

• Property access information

• Rule acknowledgment reminders

• Customer support messages

• Security notices

• Administrative updates

We may also send marketing emails where permitted by law. You may unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us at:

[privacy@resortfare.com]

Even if you unsubscribe from marketing emails, we may still send transactional, legal, security, account, payment, reservation, or service-related emails.

4. SMS Communications

By providing your mobile phone number to ResortFare, a property, or an authorized administrator, you consent to receive text messages related to your use of ResortFare.

SMS messages may include:

• One-time passcodes

• Passwordless login links

• Member invitation links

• Guest portal links

• Resort fee payment links

• Reservation-related notices

• Rule acknowledgment reminders

• Receipts and voucher notifications

• Access confirmation messages

• Customer support messages

• Security alerts

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages by replying STOP. You may request help by replying HELP.

If you opt out of SMS messages, some ResortFare features may not work as intended, especially features that rely on one-time passcodes, guest portal links, or member invitation links.

We do not sell mobile phone numbers, SMS consent records, or SMS communication data. We may share this information with service providers that help us deliver messages, operate ResortFare, provide support, maintain security, or comply with law.

5. How We Share Information

We may share information only as needed to provide, operate, support, secure, and improve ResortFare.

We may share information with:

Property Clients

We may share guest, member, reservation, payment, rule acknowledgment, access, and reporting information with the condominium property, association, property manager, owner, or administrator connected to your reservation, membership, or account.

Service Providers

We may share information with trusted vendors that help us operate ResortFare, including:

• Hosting providers

• Payment processors

• SMS providers

• Email providers

• Analytics providers

• Customer support tools

• Security providers

• Database and infrastructure providers

• Software and technology vendors

These service providers may only use information as needed to provide services to ResortFare.

Legal and safety purposes

We may disclose information if we believe it is reasonably necessary to:

• Comply with law

• Respond to lawful requests

• Enforce our Terms of Service

• Protect ResortFare, users, properties, guests, members, or the public

• Prevent fraud, abuse, security threats, or unauthorized access

• Resolve disputes

• Protect legal rights

Business transfers

If ResortFare is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction.

6. We Do Not Sell Personal Information

ResortFare does not sell personal information.

We do not sell guest, member, owner, or administrator information to third parties for their own marketing purposes.

If this practice changes, we will update this Privacy Policy and provide any notices or choices required by law.

7. Cookies and Similar Technologies

ResortFare may use cookies and similar technologies to:

• Keep users signed in

• Improve platform performance

• Remember preferences

• Support security

• Understand usage patterns

• Diagnose technical issues

• Improve user experience

You may be able to control cookies through your browser settings. Disabling cookies may affect certain platform features.

8. Data Storage and Security

We store information for as long as reasonably necessary to provide ResortFare, support users, maintain records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

We use reasonable administrative, technical, and organizational safeguards designed to protect information.

No system is perfectly secure. We cannot guarantee that information will never be accessed, disclosed, altered, or destroyed by unauthorized parties.

9. Data Retention

We may retain information for different periods depending on the type of information and the reason it was collected.

For example, we may retain:

• Account records while an account is active

• Payment and transaction records for accounting, tax, legal, and dispute purposes

• Rule acknowledgments for property compliance records

• Consent records for email and SMS compliance

• Security logs for fraud prevention and platform protection

• Reservation and membership records as required by a Property Client or law

When information is no longer needed, we may delete, de-identify, or anonymize it.

10. Data Deletion Requests

You may request deletion of your personal information by contacting us at:

[privacy@resortfare.com]

Please include enough information for us to verify your request.

We will review and respond to deletion requests as required by applicable law. Some information may need to be retained for legal, tax, accounting, security, fraud prevention, payment, property compliance, contractual, or dispute-resolution purposes.

If we cannot delete certain information, we may restrict, de-identify, or anonymize it where appropriate.

Deleting information may affect your ability to use ResortFare, verify membership, access a guest portal, receive vouchers, confirm payment, or complete property-required workflows.

11. Your Privacy Choices

Depending on where you live, you may have certain privacy rights, including the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Opt out of marketing emails

• Opt out of SMS messages

• Ask about how information is collected, used, or shared

• Request a copy of certain information

To make a privacy request, contact us at:

[privacy@resortfare.com]

We may need to verify your identity before responding.

12. California Privacy Notice

If you are a California resident, you may have additional rights under California privacy law, including the right to know, delete, correct, and opt out of certain uses of personal information. California’s privacy law provides consumers with rights related to how businesses collect, use, and share personal information.  

ResortFare does not sell personal information.

To submit a California privacy request, contact us at:

[privacy@resortfare.com]

13. Children’s Privacy

ResortFare is not intended for children under 13.

We do not knowingly collect personal information directly from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

14. Third-Party Links and Services

ResortFare may link to or integrate with third-party websites, payment processors, property management systems, messaging providers, or other services.

We are not responsible for the privacy practices, security, or content of third-party services. Please review their privacy policies before using them.

15. International Users

ResortFare is primarily intended for use in the United States.

If you access ResortFare from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other locations where our service providers operate.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify users by email, platform notice, or by posting an updated version on our website.

The “Last Updated” date will show when this Privacy Policy was most recently revised.

17. Contact Us

For privacy questions or requests, contact us at:

ResortFare
Email: privacy@resortfare.com
Mailing Address: 69-1033 Nawahine Pl, Unit 11G, Waikoloa, HI, 96738

For general support:

Email: support@resortfare.com